Policies

Cancellation Policy for Editale AI Assistant Subscriptions We understand that circumstances may change, and you may need to cancel your subscription to our AI assistant service. To ensure clarity and transparency, we have outlined our cancellation policy below: Subscription Cancellation You may cancel your subscription to our AI assistant service at any time. To cancel your subscription, you must contact our customer support team directly at hello@editale.com. Refund Eligibility We offer a prorated refund for any unused portion of your subscription period if you cancel before the end of your current billing cycle. Refunds are not provided for partial subscription periods already used. Automatic Renewal Subscriptions to our AI assistant service are set to automatically renew at the end of each billing cycle. To avoid automatic renewal, you must cancel your subscription before the renewal date. Subscription Changes You may choose to change your subscription plan at any time. Any changes to your subscription plan will take effect immediately, and any remaining balance or credit will be applied to the new plan. Communication of Changes We reserve the right to modify or update this cancellation policy at any time. Any changes to the policy will be communicated to you via email or through our website. Contact Information If you have any questions or concerns regarding the cancellation of your subscription, please contact our customer support team at hello@editale.com. ...

Refund and Dispute Policy Thank you for choosing our AI assistant service. We strive to provide you with the best possible experience. In the event that you encounter any issues with our service, we have established the following refund and dispute policy: Refund Eligibility Refunds will be considered within 10 days from the date of purchase. To be eligible for a refund, you must provide a valid reason for dissatisfaction with our service. Refunds are not applicable for services already rendered, including but not limited to: Consultation sessions Completed tasks Dispute Resolution If you have a dispute regarding our service, please contact our customer support team at hello@editale.com to initiate the resolution process. We will investigate the matter promptly and work with you to find a satisfactory solution. All disputes will be handled with the utmost confidentiality and professionalism. Refund Process To request a refund, please email us at hello@editale.com with: Your order details The reason for requesting the refund Once your request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 days, and a credit will automatically be applied to your original method of payment. Exceptions Our refund policy does not cover instances of misuse or abuse of our service. We reserve the right to refuse refunds in cases where the service was used inappropriately or against our terms of service. Changes to Policy We reserve the right to modify or update this refund and dispute policy at any time. Any changes will be communicated to you via email or through our website. ...