Refund and Dispute Policy

Thank you for choosing our AI assistant service. We strive to provide you with the best possible experience. In the event that you encounter any issues with our service, we have established the following refund and dispute policy:

  1. Refund Eligibility: a. Refunds will be considered within 10 days from the date of purchase. b. To be eligible for a refund, you must provide a valid reason for dissatisfaction with our service. c. Refunds are not applicable for services already rendered, including but not limited to consultation sessions and completed tasks.

  2. Dispute Resolution: a. If you have a dispute regarding our service, please contact our customer support team at hello@editale.com to initiate the resolution process. b. We will investigate the matter promptly and work with you to find a satisfactory solution. c. All disputes will be handled with the utmost confidentiality and professionalism.

  3. Refund Process: a. To request a refund, please email us at hello@editale.com with your order details and reason for refund. b. Once your request is received and reviewed, we will notify you of the approval or rejection of your refund. c. If approved, the refund will be processed within 10 days, and a credit will automatically be applied to your original method of payment.

  4. Exceptions: a. Our refund policy does not cover instances of misuse or abuse of our service. b. We reserve the right to refuse refunds in cases where it is deemed that the service was used inappropriately or against our terms of service.

  5. Changes to Policy: a. We reserve the right to modify or update this refund and dispute policy at any time. Any changes will be communicated to you via email or through our website.

By using our AI assistant service, you agree to adhere to the terms outlined in this refund and dispute policy. If you have any questions or concerns regarding this policy, please don't hesitate to contact us.

Thank you for your understanding and cooperation.

Victor Lavrentyev / Editale
al. Jana Pawła II 43A/37B , Warsaw, 01-001
hello@editale.com